Terms & Conditions

Last updated on 30-04-2025

These Terms and Conditions, along with our Privacy Policy and any additional agreements referenced herein (“Terms”), constitute a binding agreement between Ufirst Private Limited (“Ufirst”, “we”, “us”, or “our”) and you (“you” or “your”), and govern your use of our website, health-related services, software, and other offerings (collectively, the “Services”).

By using our website or availing any of our Services, you confirm that you have read, understood, and agree to be bound by these Terms (including the Privacy Policy). If you do not agree with these Terms, please refrain from using the Services.We reserve the right to change these Terms at any time without prior notice. Please review them periodically to stay updated.

‍1. Eligibility and Account Responsibility
‍You must provide true, accurate, and complete information when registering for or using our Services.You are responsible for maintaining the confidentiality of your account and credentials.All activity occurring under your account is your responsibility.
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‍2. Service Disclaimer
‍While we aim to provide accurate, timely, and reliable information, Ufirst makes no warranties or guarantees regarding:The completeness, performance, or suitability of the Services for any particular purpose.Any health-related outcomes or suggestions derived from using our Services. These are not a substitute for professional medical advice.Use of our Services is at your sole discretion and risk. All content and functionality is provided “as is” and “as available.”

‍3. Health Data and Privacy
‍As a healthcare platform, we may process sensitive health data in accordance with applicable data protection laws. By using our Services, you consent to the collection and processing of your information as outlined in our Privacy Policy.All content, software, and materials on our website are proprietary to Ufirst. No rights or licenses are granted unless expressly stated.

‍4. Prohibited Uses
‍You agree not to use the Website or Services:For any unlawful, fraudulent, or harmful activity.In violation of Indian or local laws applicable to you. To upload viruses, malware, or engage in any action that could damage the platform.

‍5. Payments and Refunds
‍You agree to pay all applicable fees for any paid Services you opt into. If we are unable to deliver a paid Service, you may be eligible for a refund, subject to our refund policy or timelines mentioned for the specific Service.Refund requests not made within the stipulated time may be considered ineligible.

‍6. Third-Party Services
‍Our Services may contain links to external websites.
We are not responsible for the content, accuracy, or practices of these third-party sites. Your use of those services is at your own risk and subject to their terms.

‍7. Legal Binding and Contracts
‍When you initiate a transaction through our platform, you enter into a legally binding agreement with Ufirst for the selected Services.

‍8. Force Majeure
Ufirst shall not be held liable for any delay or failure to perform due to causes beyond our reasonable control, including but not limited to natural disasters, pandemics, internet failures, or regulatory changes.

‍9. Governing Law and Jurisdiction
‍These Terms shall be governed by the laws of India.
All disputes shall be subject to the exclusive jurisdiction of the courts located in Howrah, West Bengal, where Ufirst is headquartered.

‍10. Contact Us
‍For any questions, clarifications, or disputes related to these Terms, you may contact us using the information available on our website or by emailing us at contact@ufirst.global